Must be willing to work late afternoon/early evenings as well as weekends.

Please send a cover letter and resume to cwhite@edgewoodvalleycc.com at the attention of Carole White, Clubhouse Manager. 
 
Reports to: Manager
Supervises: No supervisory duties are included in this position.
Education and/or Experience

• High School diploma or GED or higher.
• Prefer a minimum of two years in a resort, club, or hospitality industry setting.

 
Job Knowledge, Core Competencies and Expectations

• Excellent customer service skills and an open, courteous, and friendly personality required.
• Excellent oral and written communication skills.
• Have working knowledge of using telephone equipment and reservation systems.
• Must be able to type efficiently, using Microsoft word, excel spreadsheet and e-mail programs.
• Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks and providing excellent member service.
• Knowledge and ability to perform required role during emergency situations.

 
Job Summary
Answer incoming calls effectively; forward phone calls to other club extensions or voice mail boxes or take messages from callers. Greet members and guests who are visiting the club with a pleasant attitude.
 
Job Tasks/Duties

• Answers the telephone; transfers calls to proper extensions; takes messages for members and staff.
• Greets members and guests.
• Provides schedule and other club information to members and guests.
• Arranges and maintains member charge records in alphabetical or numerical membership order.
• Process food take-out orders
• Maintains supply of club information for members.
• Fulfills members’ requests; for example, places phone calls and holds letters or packages.
• Performs general office work such as word processing, filing and operating copy and fax machines.
• Works on special projects as assigned.
• Maintains supply inventories for reception area.
• Report on the presence of unauthorized visitors in or around club facilities.
• Performs other duties required by the manager on duty.
• Maintain correct balances in petty cash.
• Operate the front desk and maintain the appearance of the reception area.
• Manage a “lost and found” program.

 
Physical Demands and Work Environment

• Must be able to reach, bend, stoop, stand and lift up to 40 pounds.

• Must be able to sit for prolonged periods of time.
• Moderate noise level in the work environment.